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Remix Spaces: Invest in Reimagined Newsroom Spaces and Ecosystems in Transition

Sabrina Hersi Issa
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September 11, 2019

Q: “What is media?

A: “It is the movement of thoughts and ideas through time and space”

– Matt Locke, Director of Storythings to Tony Ageh, New York Public Library, Chief Digital Officer

As part of research conducted for the Engaged Journalism Lab exploring how philanthropy can support diverse, inclusive newsrooms, I visited local newsrooms, interviewed experts, technical practitioners and community groups, sat with journalists and listened.

A substantial part of this work has involved scanning similar fields and communities also undergoing deep transitions and shifts to surface what lessons, patterns and practices in those spaces can be applied in the newsroom context.

They share similar struggles and are asking themselves a similar set of questions media and journalism funders are grappling with: What comes next? How can we have the most impact? How can we support leaders in this space? What does growth look like in this new world? Where do we go from here?

The challenges are shared and I observed more leaders from overlapping fields asking these set of questions in common physical space with community journalists.

That is because for many communities, physical newsrooms and newspaper buildings are relics of the past.

The physical headquarters of newspaper buildings and local broadcast stations once represented prestige and as sources of pride for its owners. The buildings were often grandiose, ornate, symbolic to news organizations stature in civic life. The structures reflected, both visually and physically, lop-sided power dynamics between newsrooms and the communities they covered. As David Uberti wrote in Columbia Journalism Review,

“The buildings often had on-site printing presses, adding the machinery’s low hum to already buzzing newsrooms, and affording residents the opportunity to see a newspaper being made. The properties were a physical link between journalists and the communities they covered, the ultimate branding tool. Their dazzling architecture and mammoth scale sometimes rivaled those of government buildings or other institutions, showcasing newspapers’ prominent place in the community.”

Journalism is intended to serve the public. Yet for more than a generation it was considered standard practice for local news operations to be housed within ornate, sweeping physical structures creating a structural hierarchy and barrier separating journalists from the very same public they were intended to serve. On the surface there was a functional reason for this: printing press operations required substantial space and the technology to decouple printing press operations from newsroom operations did not become was not ubiquitous or affordable for local newsrooms. But there was also a more sentimental, emotional rationale for this practice: the buildings that hosted news headquarters were universally considered by owners, investors and powerful actors as highly prized possessions and regarded as crown jewels to local media empires.

Until the crown jewels became unprofitable.

As the news industry struggled to find ways to increase revenue, many buildings that served as local news headquarters in cities around the country were put on the market. The buildings the news operations occupied were more profitable than the businesses run inside it.

The Oakland Tribune permanently moved out of the historic Tribune Tower building in 2007, the building has turned over ownership several times since the sale. News operations for The Oakland Tribune relocated multiple times over the ensuing decade before the 150-year-old publication ultimately ceased publication in 2016. Around the country, amid rising real estate values and diminishing revenues, legacy local news operations faced similar fates: in 2011, the Inquirer Building which over the years housed both the The Philadelphia Inquirer and the Philadelphia Daily News sold to developers for an estimated $20 million dollars. In 2014, the building that once housed the Detroit Free Press sold to developers for more than $8 million dollars. Claiming losses of around $11 million dollars, Publisher E.W. Scripps Co. placed The Rocky Mountain News up for sale. The paper’s final issue was published in 2009, it’s former headquarters sold and later demolished in 2007. The Des Moines Register left the space the newspaper occupied for more than 95 years, the building was later sold and is now luxury lofts.

Market dynamics led local news outlets to shift from real estate owners to tenants or in less fortunate outcomes, to shift from real estate owners to fading memories. While the digital disruption led the remaining outlets left standing to reckon with a laundry list of constraints; smaller staffs, shrinking budgets and ever-shrinking audiences, just to name a few. For others, this flux presented an opportunity to redefine and renew: the fundamentals of the journalism business have altered, the nature of distribution and news consumption has changed, how newsrooms connect with audiences must be reimagined. This all presents an opportunity for reinvention, as former Detroit Free Press editor Paul Anger describes:

“It’s the publishing industry. And when you’re in a building that really doesn’t serve your needs anymore — there could be open space, configurations that don’t work for you, equipment or costs that don’t make sense — moving somewhere new is starting fresh.”

An opportunity also exists here for media funders as well: how can diversity, inclusion and connection to communities be baked into this stage of reinvention?

While the business of media has altered, the fundamentals of journalism has not: journalism exists to serve the public. As these grandiose buildings were sold off over the aughts, strong journalism was still produced as technology transformed the spacial needs required to do run a newsroom and cover communities. Media funders can support newsrooms continued retreat from structural barriers between journalists and communities by remixing how philanthropy invests in communities that bridge overlapping ecosystems also in deep transitions.

Philanthropy has long served as a catalyst for community and industry revitalization efforts. This hybrid role as convener, organizer and catalyst is one that is not unfamiliar to many funders. As James M. Ferris writes in Stanford Social Innovation navigating complexity is, in fact, an inherent strength for many community funders:

“… philanthropy is able to lead, not by dollars alone, but by leveraging all of its assets — expertise, reputation, and networks — to address public problems. These foundations purposefully forged relationships and networks with stakeholders in the community. They also consciously developed intellectual capital about programs and places. That latter behavior brings to light another important reason why they have proven effective leaders. In addition to embracing adaptive and distributed leadership, these philanthropies have risked developing and advancing a point of view. Foundations that aspire to be changemakers must be much more than grantmakers. The conventional view that “it is not about us” must give way to the willingness to set a course and stand by it. Foundations can create and maintain a point of view to great effect, as long as they are credible and transparent.”

The key here is for media funders to see themselves as active participants in community ecosystems rather than passive grantmakers. It requires a conscious and continual shift of power dynamics that allows the imposing, structurally cold and physically removed newspaper labyrinths of the past to continue to dispose. In it’s place, media donors can catalyze and pilot fresh systems, practices and mechanisms that allow for deeper integration into communities journalists serve and for closer listening to audiences local media seeks to reach. Through accepting change as a constant, media funders can proactively lead deliberate, continual investments into more resilient newsrooms through funding models for local news to build capacity to adapt to continuously change and newsroom reinvention.

Ariell Johnson owns Amalgam Comics & Coffeehouse in Philadelphia, the first comic bookstore on the east coast owned by a black woman. Johnson got the idea to create a hybrid community hub when a beloved coffeeshop across the street from a local comic book shop she frequented closed down — she wanted Amalgam to bridge both functional spaces, recreate the inclusive, warm environment she experienced and serve as a gathering space she knew the community needed.

Today, Amalgam describes itself as a “… celebration of geek culture. A place for comic book fans, hardcore gamers, movie addicts, television connoisseurs, and zombie apocalypse survivalists to meet, and with their powers combined, change the world a little bit.”

Amalgam Comics & Coffeehouse. Photo by Sabrina Hersi Issa

In my opinion, Johnson succeeded in her intention to create a warm, inclusive environment. On my visit to Amalgam Comics & Coffeehouse for this research, it struck me as an ideal community hub: curious, friendly strangers, plenty of nooks to get lost in conversation or explore new worlds, ample convening and learning space and yes, comic books and coffee. For journalists invested in understanding the pulse of a neighborhood and it’s many varied voices, Amalgam stands out.

In an interview with me, Johnson describes the space as something built with flexibility and change in it’s DNA because community was centered in the intentionality behind Amalgam’s design:

“Community has been the center of this, while designing the shop and everything, it was always the goal to make it be conducive to be a community space. Just from how everything was designed and setup, even how the retail shelves in the back of the store are arranged, it was all done with the understanding that we’d like to be able to build community back here. Things need to be able to be moved, rearranged, to push things out of the way so that we can arrange the floor as we need.”

For media funders invested in reimagining newsgathering truly rooted within local communities, it is worth exploring how donors can create opportunities to support local, diverse entrepreneurs also embarking reimagining possibilities in their communities. In an interview with me, Johnson explains the most straightforward way for funders to accomplish this is to support diverse entrepreneurs in local communities:

Make it a point to try to fund diverse entrepreneurs. I’ve gone into loan meetings when I was applying for loans and I have to meet with the loan committee and I am the only person in that room that looks like me. Not that I didn’t know that that was the case before, but it’s one thing to know it and it’s a very different thing to experience. It is very easy for me to understand why white boys get funded and other people don’t. Because if you walk into a room and you look like everyone in the room then I think there is this kinship that people can feel with you like, ‘I don’t know about what it is about this boy. He just reminds of myself.’ When I’m walking into a meeting I’m not reminding anybody of anybody. All of that works against people who do not fit a mold. So look for diverse products and make sure your decision-maker team is diverse. So you’re not just in a room full of white people when you’re trying to make those financial decisions.

Amalgam owner Ariell Johnson depicted on Marvel cover. Image from Marvel.

In June, Amalgam Comics & Coffeehouse was awarded a $50,000 grant from the Knight Foundation to expand the shop’s community space and programming.

For other media funders seeking to follow suit, Johnson advises: “I think it is not considered sexy to provide support for operations to help businesses stay open but I believe it’s more impactful to support organizations that are already doing the work and just need help to continue doing it.”

Pipeline Philadelphia: Photo by Sabrina Hersi Issa

Tayyib Smith is a Philadelphia based entrepreneur behind several ventures including Little Giant Creative, 215 Magazine and the Institute for Hip Hop Entrepreneurship. He is one of the partners of Pipeline Philly, a collaborative co-working space that overlooks Philadelphia’s City Hall.

Pipeline Philadelphia: Photo by Sabrina Hersi Issa

The space is home to companies and organizations of a range of missions and sizes, including civic organizations and hyperlocal news startups. In an interview with me for this research, Smith observed that Pipeline’s success in supporting diverse and growing organizations is due, in part, because the team of people stewarding the space were made up of individuals who have built diverse businesses and companies. “The thing that separates Pipeline probably from most co-working spaces not just in Philly, but nationally, is that we have a really keen eye for aesthetics and for a concierge level of service. I think being an entrepreneur, you know what other small businesses and moderate sized businesses may want. It probably gave us a bit of an advantage in the marketplace.”

Pipeline Philadelphia: Photo by Sabrina Hersi Issa

The Knight Foundation became Pipeline Philadelphia’s first marquee tenant. On a tour of Pipeline for this research, I observed with Pipeline’s community manager Lindsay Tillery, how programming reinforces collaborative partnerships among companies and organizations hosted at the space. Proximity enriches context and in this context; journalists, makers, developers, strategists, marketers and educators all working in proximity to one another has added dimensions of depth and in most cases, high-levels of growth to their work. For many, the space is not intended as a fixed solution. In our tour Tillery noted many civic media and local news startups seeded at Pipeline eventually grew out of the space as their teams expanded.

The technology sector is no stranger to disruption and flux. Amazon Web Services rendered racked server space unnecessary and distributed agile teams have slowly become more commonplace than fixed, co-located engineering bases. It is an evolution that is not dissimilar to how grandiose newspaper buildings slowly hollowed out as printing presses gave away to digital distribution.

Like the media industry, the cost and infrastructure necessary to build and scale a modern technology company has changed the landscape of possibility and the profile of who can afford to become technology entrepreneurs. Like the media industry, the technology sector is at odds with it’s role and responsibility to confront the structural and systemic conditions that have fueled the industry’s homogeneity; specifically a severe lack of racialethnicgender diversity.

Startups can launch from anywhere and a few Silicon Valley leaders have seized this opportunity to steer the tech sector toward reimagining itself, specifically in regards to improving diversity among its very homogenous talent pools and positioning emerging companies to thrive beyond Silicon Valley.

Leslie Miley is a veteran Silicon Valley engineer, an alum of the engineering teams at Twitter, Apple, Google and most recently, Director of Engineering at Slack. In addition to his roles in engineering leadership, Miley is a longtime outspoken champion for improving diversity and inclusion in the technology sector and has regularly challenged Silicon Valley companies to build products and company culture in accordance with integrity, principles and values.

At the beginning of the 2017, Miley announced he was taking a leave from his role at Slack to join Venture for America (VFA), a nonprofit that works with recent grads who want to work in startups and create jobs in American cities. Miley will be working to launch VFA’s Executive-in-Residence (EIR) program that will embed senior-level Silicon Valley talent with VFA companies in cities around the country with emerging, diverse startup ecosystems.

Image from Venture for America

The technology industry shares the media industry’s well-documented challenges with diversity, inclusion, fostering leadership opportunities for leaders from underrepresented and nontraditional backgrounds against ever-changing business constraints. The tech sector also holds tremendous, outsized influence to shape of local economiesdominant culture and civic lifeFor philanthropy, it is worth observing how senior leaders within the technology sector are building solutions designed to integrate diversity and inclusion as an imperative and prerequisite for continued industry growth.

Miley wrote on Medium in a post announcing his role, “I listened to the frustrations of countless founders of all races and genders on how hard it is to raise funds, to find and retain good talent, and grow their companies in their communities due to the scarcity of what we take for granted in Silicon Valley. It is painfully obvious that this very talent is being systematically drained from most of America’s hardest hit cities. A large percentage of this entrepreneurial talent ends up in New York, San Francisco, Washington, D.C., Boston, Los Angeles, and Chicago. Denying these communities the talent and resources they need to create and grow their start-up communities. By encouraging and enabling a population of non-diverse entrepreneurs to relocate to Silicon Valley, and disrupt and innovate in the technology space with little thought to the scope or impact of their platforms, we have successfully created the means to disrupt not only industries but also communities, and countries. And we do this with little, if any, empathy when it comes to the impact on the well being of people, particularly women and people of color.”

In an interview with me for this research, Miley describes how community shifts the nature of the innovation VFA startups and other tech companies based beyond Silicon Valley drives, “The problems that are going to be solved in Cleveland, Philly, Detroit are going to be different than the problems that we will solve here [in Silicon Valley]. Where the pain point in the community is going to be different so the problem space is going to be different. Innovation isn’t about getting two guys together and giving them a bunch of money and hoping they change the world. It is sometimes just solving a problem that impacts a large group of people and that problem space is different from community to community. Community is based upon a lot of different things.”

The community dynamic Miley speaks to points to an opportunity for media funders seeking to support stronger local journalism.

Community drives context. It changes the nature of place and for journalists, the stories we tell about innovation.

The resilience and future relevance of the technology sector relies upon the industry growing, evolving and meaningfully supporting diversity and inclusion. What are the narratives media funders can support from local community industries actively attempting to revitalize itself?

Miley explains in an interview with me,
“I intimately understand, based on where my parents lived and where a lot of my friends lived in other parts of the United States, what happens when you don’t have economic opportunities. What happens to communities that don’t have economic opportunities? One of the things that happens to communities that don’t have economic opportunities for a prolong periods of time is that they become extremely desperate. They are desperate for jobs. They are desperate for anything that’s going to change the decline of their communities, of their friends of the family and their loved ones…We have such an amazing economic engine in Silicon Valley. How can we export that to parts of the United States that aren’t partaking in the economic resurgence that we are experiencing so vividly here.”

Accelerating the nature of this change through seeding experienced senior-level Silicon Valley talent in an EIR program will ramp up the speed and maturation of startup ecosystems around the country. It will present different and diverse innovation narratives and it will develop, as Miley explains, companies trying to solve different problems, serve diverse communities and surface more expansive stories.

“You are seeding an ecosystem to grow. The story I’d like to see is the ability to be a part of an ecosystem that is not just changing the economic activities in an area but is actually changing people’s lives,” Miley explains.

Change is constant and for media funders, so are the opportunities to invest new stories, storytellers and communities living through flux. In order to meet this moment, the stories we tell about change within our industry and communities we cover must also shift.

These shifts present opportunities to reimagine media within communities as vehicle for co-investment in community.

Sabrina Hersi Issa is an award-winning human rights technologist and leads global research and analysis for philanthropy. She organizes Rights x Tech, a gathering for technologists and activists and runs Survivor Fund, a political fund dedicated to championing the rights of survivors of sexual violence.

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Invest in Listening as Leadership

Sabrina Hersi Issa
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September 5, 2019

“We need stories of hope and possibility, stories that reflect the reality of our lived experiences.”

— Janet Mock, Redefining Realness

There is a necessity to ground community journalism in community truths. Those truths are not always as cut and dry as facts, but rather are negotiated through deep listening and engagement with the people you are trying to serve. Community truths makes space for, and recognize the diversity of lived experiences that shape how we understand our place and how we respond to the issues that face us.

A critical responsibility of journalism is to bear witness. Yet newsrooms large and small struggle routinely with the simple practice of listening and holding up an accurate mirror to complicated, nuanced truths in their communities. The causes of this are varied; staffing, time constraints, cultural bias, risk aversion, language barriers, just to name a few. But the end results are the same: Important stories go untold, or are told through a narrow lens that doesn’t reflect the lived experiences of the community.

Kassi Underwood, author of the book May Cause Love, spoke to this issue on a recent podcast. “I can hear journalists over the phone stop typing when I say something new. When I say something that is already part of the public conversation on abortion, I can hear them typing. And the minute I say something different — it’s silence,” Underwood said. “I don’t know if that’s because they’re listening or because they think ‘Oh that’s not useable or something like that’. But that has been frustrating because that was part of my loneliness — not being able to say everything.”

Underwood was sharing her story on the podcast The Abortion Diary, a project created by Dr. Melissa Madera in the summer of 2013. The project operates under a simple premise: “What if millions of people broke their silence and told the truth about their lives and their choices?” Madera’s podcast has created a container for listening to individual truths about a subject matter where listening and open dialogue are often replaced by talking points and heated debate. As such it is an interesting example to explore how difficult issues can be better covered in journalism and discussed in community.

Image from The Abortion Diary.

Through her podcast, Madera has traveled around the country physically bearing witness and recording the personal stories of more than 240 people. The podcast stands out for the way it presents personal stories in their full complexity without judgement. “Every experience is different,” Madera told me. “We’re not one person or one group. We’re a community of people just like any community of people with different people inside of it. […] It’s not one kind of story. It’s all kinds of stories.” Each episode follows a similar format: the person with the lived experience narrates their story, speaking for however long they wish and at their own pace. There is no framing, no leading questions, no judgement, just listening. On each episode Madera is not credited as the show’s ‘Host’ but rather the ‘Listener.

This kind of verbatim story sharing is more closely aligned with documentary film than traditional journalism, but there are important lessons here that journalists and media funders should take seriously. Listening builds trust. When journalists and newsrooms deepen their capacity for listening they are investing in trust. As journalists work more intentionally and thoughtfully with communities to bear witness, the deepened trust in communities will lead to more trusted journalism. This is an arc that cannot be driven by generating clicks or shares, but rather, it is anchored in service to community. That trust can help reposition newsrooms as partners and leaders in communities. Investing in listening is investing in leadership — a form of leadership forged from journalists and communities working together.

Community is often described around a sense of place, not a shared experience. However, Madera’s Abortion Diary is an example of how community can form around shared experience and through bearing witness. Madera describes seeking community as a catalyst for the project:

“This project really came from a need to listen. That’s what I wanted to do. I wanted to listen to other people’s stories. I wanted a physical community. I was actually looking for a physical space where I can be in community with other people who’ve had abortions and I couldn’t find that. So then I looked for an online space where I could listen. […] I wanted to hear people’s voices, and that’s where the podcast came to be. And I didn’t know anything about podcasting, so I had to learn that part, but I knew I wanted to be in a situation where — or in a place where I would be listening to people share their stories.”

As part of my research for the Engaged Journalism Lab exploring how philanthropy can support diverse, inclusive newsrooms, I visited local newsrooms, interviewed experts and community groups, sat with journalists and listened. This included sitting with professional listeners like Madera to understand how philanthropy can better support deep listening and diverse stories across different issues and mediums. There is an opportunity for media funders to support mechanisms and models for deep listening.

Podcasts are obviously associated with listening, but in fact, there is a growing collection of community listening projects across the country such as The Listening Post in New Orleans and tools like GroundSource. In many cases, the journalists are the ones in search of community, not vice versa. Madera highlights the power of also building community among those seeking community. When she failed to find media that featured complicated, nuanced truths about abortion experiences, Madera slowly and story by story, created one of the most robust, deep and diverse media platforms on one of the most contentious issues of our time. The project is entirely funded by listeners.

For media funders, it is worth examining how forums for listening can fill a void in communities and how journalists in diverse communities can become better listening stewards. Madera says funders seeking to support this work should understand that they are investing in facilitating a process, not a product. Process is not quick, building trust requires time.

“I can see the difference in people through telling their stories, but it’s not a quick fix. It’s like people share their stories and then they start feeling comfortable sharing their stories with other people,” Medera told me. “I keep on telling people that my project is not about changing people’s minds. That is never why I started this project… it’s about people being able to tell a story they normally would not have shared, and about feeling like it’s part of their life that they can talk about in the world. That only happens in their own community, so this is a community project.”

Building community through listening is leadership. Finding people who want to share their story, and treating it with respect is leadership. Media funders should invest in models of listening leadership that are anchored in service, building trust over time and reflective of diverse experiences.

Sabrina Hersi Issa is an award-winning human rights technologist and leads global research and analysis for philanthropy. She organizes Rights x Tech, a gathering for technologists and activists and runs Survivor Fund, a political fund dedicated to supporting the rights of survivors of sexual violence.

When the Evidence Isn’t Evident: Why Are Some Kinds of Impact So Hard to Measure?

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August 29, 2019

A few months ago, I proposed that a lot of work in the democracy sector, and social change in general, can be captured in six distinct “impact models.” At Democracy Fund, these models have lent new nuance to a perpetual question: how do we measure the impact of democracy work? We understand that there’s a big difference between impact and no impact, and that we shouldn’t hide behind “impact is hard to measure” to avoid admitting when we’re simply not achieving it. But while I wish there was a methodological silver bullet to measure democratic change, the truth is that it can be hard to measure some impacts using specific evidence within a specific period of time. In other words, for some types of impact, the evidence is less, well, evident.​

Looking back on evaluations that I’ve done, I can think of a number of instances where there was clear, objective evidence of impact from a transformative model: a new law passed, voter turnout increased. But I’ve struggled to find evidence of impact from preventative models: government overreach that was constrained, or civil rights abuses that were prevented.

I think the reason for this is actually pretty simple: what differentiates the impact models from each other also affects how likely they will be to result in “evident” impact – that is, impact that can be measured with specific evidence and in a specified time period. When we decide how to intervene in a system, we make two basic choices. The first is whether we’re looking for short-term or long-term change: does the intervention address specific, emergent threats or opportunities, or are those threats and opportunities more long-term and/or evolving? The second choice is whether the strategy is intended to disrupt the system or to make it more resilient: is the intervention responding to a deficiency or inefficiency in the system that needs to be changed, or is the intervention seeking to protect a system from threats or decline?

These choices also have implications for how “evident” the resulting impact will be. Disruptive interventions are more likely to yield evidence of impact because it’s easier to pinpoint how and why things change than how and why they remain stable. And because they address timebound threats or opportunities, short-term interventions are more likely to yield evidence of impact in a specific timeframe. So it follows that short-term disruptive models would be most likely to yield evident impact, while long-term resilient models would be the least likely, and short-term resilient and long-term disruptive models would fall somewhere in the middle.

In the framework below, I have attempted to map the impact models across these two dimensions (type of change and timeframe). Based on where they are located on the map, I’d offer the following conclusions:

  1. Transformative and proactive models that leverage sudden openings to disrupt systems, are most likely to yield evident impact.
  2. Incremental transformative, palliative and preventative models that focus on long-term resilience of systems are least likely to do so.
  3. Stabilizing and preventative models that defend against threats by focusing on short-term resilience may yield some evident impact, but the full scope of that impact (including threats that were contained or thwarted) may be less evident.
  4. Opportunistic models that invest in long-term disruption to achieve systems change, may produce some evident impact, but that’s dependent on the timeframe for a breakthrough.

I realize that doesn’t really answer the question of how to measure the impact of these models, particularly when the models are on the less evident end of the spectrum. But I think it prompts a different, and perhaps more important, question: if we accept the premise that some models of democracy work can have impact even if that impact isn’t evident, can we still make sound, evidence-based decisions about them?

Navigating complex systems is rife with uncertainty, and collecting relevant and meaningful evidence is part of how we mitigate the risk of that uncertainty. So pursuing an impact model that will leave us flying blind due to a lack of evidence might seem unacceptably risky. For example, if we know that we’re working toward palliative or preventative impact through long-term resilience, how do we mitigate the risk of a “boiling frog” scenario, in which the system’s lack of progress and/or slow decline eventually becomes untenable? And how do we know whether we’re confusing the “strategic patience” required for a long-term, disruptive intervention with a “sunk cost bias” that makes us hold on to a losing proposition? And even if we’re able to observe the impact of a short-term, disruptive intervention, how do we make sure we’re also capturing evidence of unanticipated, negative results?

But if we stick with the “safer” models – those that promise clear evidence of impact in a defined period of time – we may be left with a false sense of certainty about whether we’re pursuing the most effective and relevant solutions, or avoid tackling the thornier, longer-term challenges altogether. So lately I’ve been focused less on “how can we measure the impact of democracy work” and more on “what evidence do we need to be confident in our strategic choices?” Because now more than ever, democracy work requires courage and creativity, and I want to build an evidence-based evaluation and learning practice here at Democracy Fund that recognizes that. Of course there’s a big difference between impact and no impact, and of course we shouldn’t hide behind “impact is hard to measure” to avoid admitting when we’re simply not achieving it. But we also need to acknowledge that there’s a big difference between the easy wins and the risky plays, and we can’t hide behind “the impact will be hard to measure” to avoid tackling the big challenges. Our current political moment demands no less.

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Invest in Possibility Builders: Support Adaptive Leaders in Newsrooms

Sabrina Hersi Issa
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July 24, 2019

“Recognizing the challenges of leadership, along with the pains of change, shouldn’t diminish anyone’s eagerness to reap the rewards of creating value and meaning in other people’s lives.”
— Ronald Heifetz, Center for Public Leadership at Harvard Kennedy School

‘What is the future of news?’ is an evergreen question in journalism. Over the course of conducting this research, I continuously encountered the leadership and labor of individuals in journalism who did not wait for someone else to answer that question for them in order to execute necessary critical work to create the future of news we all deserve.

They are individual leaders inside and outside newsrooms who identified problems and took the initiative to become apart of solutions building and possibility remodeling. They started online communities for diverse journalistsbuilt robust and dynamic databases featuring diverse talent, spent nights and weekends training emerging talents in their specialities, they invested substantial labor to support the future of journalism so that diverse talents do not abandon the field because of structural and systemic inequalities.

These solutions builders understand the nature of newsroom systems and practice adaptive leadership, a “… leadership framework that helps individuals and organizations adapt and thrive in challenging environments. It is being able, both individually and collectively, to take on the gradual but meaningful process of change. It is about diagnosing the essential from the expendable and bringing about a real challenge to the status quo.” Developing adaptive leadership is a model that is philanthropy supports in other sectors such as in educationhealthcare and technology.

Often for media funders, support for initiatives intended to improve diversity in journalism are delivered to programs with explicit focus, such as skills training, leaving gaps of support for initiatives to address the implicit systems that undermine newsroom efforts to recruit, retain and promote diverse journalists; bias, discrimination, managers ill-equipped to support diverse direct reports, targeted harassment, pay inequity, burnout, and advocating for oneself, to name a few.

In newsrooms, adaptive leaders steward progress through complex systems. The adaptive leaders interviewed for this research who witnessed or experienced systemic failures went to work to fill this gap in order to improve the field, often did so without institutional support and in addition to current workload, creating a double burden and accelerating rates of burnout.

Tara Pixley was a Knight Visiting Nieman Fellow and is one of the founding members of Reclaim, a project alliance of five organizations dedicated to “amplifying the voices of underrepresented photographers and decolonizing the photojournalism industry.”

“I believe deeply in journalism as a tool for democracy and as an imperative in our everyday lives and with that respect and that love and that passion for journalism in general, and photojournalism specifically, I want to make it better,” she said in a New York Times piece announcing the project. A PhD candidate at the University of California, San Diego, Pixley is approaching designing solutions with the expertise of a trained social scientist: she is collecting the missing datasets and has an open survey for photojournalists, a design approach supported in an earlier piece of reported research for media funders seeking to support diverse journalism ecosystems. There is an opportunity for media funders to support adaptive leadership initiatives from diverse journalists building solutions and practicing a form of industry intrapreneurship that should be cultivated and invested in.

Rachel Wedinger shared with me in an interview for this research:

“It’s important to support individuals who have a very high level of comfort with complexity because we are going to act in values-based way within a complex system. I don’t really see the point of understanding a complex system if you continue from the other side of that understanding to act in the same kind of simplistic ways. Come to understand the landscape, come to understand the complex system that you’re trying to make change in and then make sure that your approach is taking into account that complexity in a real way.”

Project Alloy is another case for adaptive solutions-building from leaders within a different complex system struggling with diversity: the technology sector. Three leaders, Starr SimpsonIan Smith and Brooke Jarrett, created the nonprofit to provide grants to underrepresented individuals in the industry to attend technical conferences otherwise financially inaccessible to them.

Simpson explains the impetus behind Project Alloy at GraceNotes, a convening created by another adaptive leader Tess Rinearson.

“When we give grants through Project Alloy, we give directly to people for whom we wish to open doors of opportunity. This approach is change we believe in, and also change within reach — we, as individuals who work in the tech industry, are capable of making this kind of difference for others. So we decided to form a nonprofit to centralize and scale the process so we could reach even more people.”

A screenshot from the Project Ally website describing their mission.
Image from Project Alloy

For media funders, there is opportunity to create agile grants that will support efforts from adaptive leaders like Pixby, Simpson and Rinearson. Their leadership is not only filling critical structural gaps within their respective sectors but also cultivates talent from underrepresented backgrounds to create a community of people who will ultimately support one another down the line and over the arc of their careers. Yet these efforts are unfunded, underfunded or side projects added to already demanding workloads.

Simpson explains the level of volunteer labor in her GraceNotes talk:
“All three of us are volunteers. We have accomplished what we have so far by meeting every single week for over a year and a half for an hour in our free time,”

There is room to invest in those stewarding inclusion in their fields and there is a substantial need to invest in individual leaders who have entrepreneurial tendencies for solutions building.

Carmen Medina is the former Central Intelligence Agency Deputy Director of Intelligence. She is a 32-year veteran of the intelligence community and also the author of Rebels at Work: A Handbook for Leading Change from Within.

Illustrated list of 9 things rebels want from their boss
Image from Rebels at Work

I reached out to Medina for an interview on this subject as I knew her reputation as the driving force behind major organizational shifts and internal innovation within an institution known for a deeply entrenched resistance to change: the CIA.

Medina’s analysis of change and development balances leadership needs that are both macro and micro in nature, she explains the importance for an individual to understand the system they operate in and invest in making those systems better but also recognizes the need for the organization to invest in the growth of individual employees.

As a change agent and leader of color, Medina recalls, “I wish I had had mentors. I wish that there had been people before me who had been Latina and female who could have said, ‘Watch for this. Don’t watch for that. Don’t do this, do that.’ So, I think the lack of a mentor was a real problem. I wish I had really understood better how people saw me or heard me.” But, as Medina goes on to explain, she was not completely lacking for mentors, “I did have mentors but they were white males, great people. I don’t think that they ever felt that they could have had a conversation with me to say, ‘Tone that down’ because for them, of course, it’s a hazardous conversation to have. I was completely sympathetic to where they were coming from.”

In this context, there was not an explicit need for mentorship but rather an implicit need for support from another woman of color within the ranks. For funders seeking to support diverse ecosystems, adaptive leaders from underrepresented backgrounds often have unique experiences, workplace vulnerabilities and needs that tie back to inequitable structures within organizations. To solve for that, we must name and address that the systems these leaders operate in, that are already inherently unbalanced and drive resources for corrective adjustments.

Emily May, Executive Director of Hollaback an organization dedicated to ending harassment, spoke to me about the experience designing solutions with journalists of color targeted for online harassment. “Women and people of color across the board were more severely impacted because it was worse and it came loaded with an entire lifetime of harassment and discrimination that this sat on top of it of these attacks.” May’s organization, nationally known for its bystander intervention programs, created a program to support newsrooms and media companies in addressing online harassment of journalists from diverse and underrepresented backgrounds experience at alarming rates. In this case there is an explicit urgency to address this implicit need, as harassment campaigns targeting journalists from vulnerable and underrepresented communities are actively creating unsafe work conditions and driving talent from the field. May shared that in surveying journalists in Hollaback’s trainings, “most people reported that they had no idea how bad online harassment was going to be and that it made them consider leaving journalism.”

It is difficult to surface to higher and higher levels of leadership when your mere presence, as a person from an underrepresented background, creates a hypervisibility. Medina speaks to her experience navigating those dynamics as a senior-level official within the CIA:

“Often times when you’re a minority in an organization, you come across as a rebel or a dissident even if that is never your intent. That was a big learning for me that, by definition, people would see me as disruptive of the status quo just by my heritage. I didn’t even have to speak up. Then when you do speak up, you will actually have a greater chance of seeing things differently from the prevailing norms. However distant you are from the prevailing norms, that’s how greater your likelihood is of being disruptive in what you say.”

For adaptive leaders from underrepresented backgrounds, visibility is a double-edged sword: there is both a power and a vulnerability to being seen. It is incumbent upon newsrooms and funders supporting news organizations to name these structural barriers and invest in systems that mitigate its negative impact so that diverse talent at all levels of newsrooms can thrive.

Sabrina Hersi Issa is an award-winning human rights technologist and leads global research and analysis for philanthropy. She organizes Rights x Tech, a gathering for technologists and activists and runs Survivor Fund, a political fund dedicated to supporting the rights of survivors of sexual violence.

Three reports spotlight the role of media by and for diverse communities in America

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July 10, 2019

As Jodi Rave, author of American Indian Media Today writes:

“Media in Indian Country are grappling with many of the same challenges around sustainability that face the rest of the journalism industry, but it is exacerbated by low levels of philanthropic support.”

This double-edged challenge is what led us to commission leading researchers and practitioners from around the country to write a series of reports featuring American Indian, African American, and Hispanic media in the United States.

We wanted to shine a light on the important role of media by and for diverse communities in the United States and learn more about the unique issues these various sectors of media are facing. And as funders who are invested in diversity, equity, and inclusion in media—both internally in newsroom staff and leadership, but also in the communities these outlets serve—we wanted to listen to media makers of color and identify opportunities to sustain ethnic media into the future.

We believe that every community member must have access to accurate, diverse, and representative sources of news to inform their everyday lives and enable them to fully participate in our democracy. Our hope is that other funders and advocates will join us in recognizing and supporting the important role ethnic media plays in fulfilling these needs.

Here is the full series:

  • American Indian Media Today. Through a series of interviews with Native media practitioners and experts, Jodi Rave of the Indigenous Media Freedom Alliance reports on the major trends and challenges for American Indian media today. The report also offers recommendations for funders and advocates who want to support the growth of independent news media in Indian Country.
  • African American Media Today. Angela Ford, Kevin McFall, and Bob Dabney of The Obsidian Collection provide a brief history of African-American and black legacy media, an overview of current trends and challenges, and offer recommendations for funders and advocates who want to support the growth and strength of Black publishers across the country.
  • Hispanic Media Today. Jessica Retis, Associate Professor of Journalism at California State University Northridge, provides a brief history of Hispanic media in the United States, an overview of current trends and challenges, and offers recommendations for funders and advocates who want to help support and sustain Hispanic media.

Democracy Fund has been working to build a robust infrastructure of support for these newsrooms through investments in organizations like the Center for Community and Ethnic Media, the Obsidian Collection, and our ongoing support of journalism associations serving journalists and media makers of color. In addition, our Ecosystem News strategy works with local communities around the US to support ethnic and community media locally, and our NewsMatch campaign helps build the long term capacity of newsrooms to build support from their communities. However, as these reports show, there is still a long way to go and much more work to do. In the coming months, we’ll be sharing more about how we are building on the lessons from these reports and deepening our support for media makers of color across the country.

Announcing a New Fund for Investing in Faith in Democracy

Chris Crawford
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June 3, 2019

Last year, I wrote a blog about Democracy Fund’s work to engage faith leaders and faith-based organizations in helping to strengthen our democracy. Since then, we continue to hunger for a more inclusive America in which our political system respects the dignity of every individual and serves the needs of the American people. To support this mission, we have continued to refine our approach and increase our investments in leaders and organizations across faith traditions that are promoting pluralism and reducing polarization in their communities.

Now, Democracy Fund is announcing an exciting new opportunity for organizations that are interested in exploring the ways that communities of faith can support democratic values and civic institutions, build bridges, and foster cooperation and civic engagement.

Democracy Fund and The Fetzer Institute have invested in a Faith In/And Democracy Pooled Fund that will be hosted and distributed by Philanthropy for Active Civic Engagement (PACE).

PACE has issued a Request for Proposals for organizations from around the country to apply for grants to support their important work. Organizations selected for grants will be a part of a learning community that explores important questions facing our democracy:

  • How do communities of faith, religion, and/or spirituality prepare and train leaders to support democratic values and civic institutions?
  • What would it look like to have an effective multi-ethnic, religiously pluralistic democracy?
  • How can intra- and interfaith dialogue lead to actions that enhance civic life?
  • How do leaders reach “beyond the choir” to include participants who are not comfortable with or amenable to talking across difference?
  • How does faith intersect with other identifiers such as race, class, and gender, and how do those identities taken collectively influence participation in civic life?
  • What means, methods, and tools have faith, religious, or spiritual communities used successfully to bridge difference and foster cooperation and civic engagement?

This project is an important step in the development of the Faith in Democracy portfolio at Democracy Fund. After an initial round of investments in 2017 and 2018, we are excited to begin partnering with other funders to increase our impact in this important space. We are hoping that this partnership with our friends at The Fetzer Institute can serve as an example of how foundations can pool their resources to experiment, learn, and make change together.

A year ago, I wrote that Democracy Fund is interested in supporting bold leaders who are working to unify Americans and pr­­omote our shared values, and that we hope to experiment with and scale models to further strengthen and improve our democracy. The Faith In/And Democracy Initiative at PACE will identify and support those exact leaders around the country. As PACE makes their initial investments, we will be sure to share inspiring stories, lessons learned, and invitations to join this important work.

If you know an organization that PACE should consider, please encourage them to apply by clicking here.

What We Learned Through NewsMatch Can Help All of Local News

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May 14, 2019

There are almost-weekly reminders about the struggles facing local news. Last week the entire staff of the New Orleans Times-Picayune were laid off when the paper was sold to a competing paper. When 14 staff were laid off at the Cleveland Plain Dealer in April, it fell to one of those laid-off staff to cover the story. Zooming out, these individual stories fit into a troubling trend: America has lost nearly half its newspaper staff between 2008 and 2017, and almost 1,800 newspapers have closed their doors since 2004.

In the face of these struggles, the annual NewsMatch campaign, now entering its fourth year, provides a number of important lessons for how we can strengthen and support local news. NewsMatch is a national campaign that helped newsrooms around the country raise more than $7.6 million from hundreds of thousands of donors at the end of 2018. Today NewsMatch is releasing its annual learning report, which documents how the campaign meets three interlocking goals: Raising awareness about the role of journalism in our society, expanding community support and funding for news, and strengthening newsrooms’ long-term fundraising capacity.

We know raising awareness is a pressing need because the Pew Research Center recently found that 70 percent of U.S. adults think local journalism is doing well financially and only 14 percent have directly paid for local news. For local news in America to thrive newsrooms will have to dramatically shift public perception by engaging more deeply with audiences, documenting the impact of their journalism, and being transparent about the challenges they face. NewsMatch is creating new pathways both to raise awareness about the crisis in local news and enabling people to take action by supporting the quality journalism our nation needs.

Download the report at bit.ly/newsmatchlearning
Download the report at bit.ly/newsmatchlearning

Building Public Awareness About Nonprofit News

Between Nov. 1 and Dec. 31, 2018, the campaign helped 154 nonprofit news organizations across the country raise more than $7.6 million in unrestricted funding, which is being invested in more and better journalism, crucial general operating support, and improved fundraising capabilities. Since 2016, NewsMatch has helped nonprofit newsrooms raise more than $15.8 million for reporting and operations.

Core to the success of NewsMatch is how the program has helped spark a new kind of local and national conversation about the role of nonprofit news in America. The campaign runs a national awareness effort, provides 500+ hours of training to local and investigative newsrooms, creates a campaign-in-a-box toolkit for participants, and coordinates a national day of action called #GivingNewsDay in partnership with Giving Tuesday. These and other resources help newsrooms communicate their value and work to their community and ask for support, reminding people that good journalism shapes every other issue they care about.

The public is noticing. In two months — November and December of 2018 — over 240,000 people gave to news organizations. That is more than digital subscriptions to the Seattle Times, Boston Globe, Star-Tribune, and Dallas Morning News combined, according to a recent Wall Street Journal report. Critically, 52,000 of those donors were new and were supporting a nonprofit news organization for the first time. The year before, in 2017, 43,000 new donors gave for the first time during NewsMatch, for a two-year total of 95,000 new donors.

chart

The learning and evaluation report released today outlines how the team behind NewsMatch designed the 2018 campaign, what worked and what didn’t. It covers how NewsMatch operates, what we are learning about building community support for journalism and the impact the campaign is having on newsrooms, donors and philanthropy.

Helping Foundations See Local News as a Priority

In examining the lack of understanding of the local news crisis last month in Bloomberg, Gerry Smith wrote last month that many people “have yet to conceive of journalism as a critical component of a free society, and may not think of a newsroom in the same way they do the Salvation Army or the American Red Cross.” This disconnect persists even though a growing body of research has mapped our how the erosion of local news is tied to lower voter turnout, fewer candidates running for office, less responsive elected representatives, and an increase in corruption and government waste. It is not enough to expand individual donations, we must also create new on-ramps for local and national foundations to support nonprofit news. According to an analysis released last year by Northeastern University and Harvard’s Shorenstein Center local news comprised only 5% of total grants given to media from 2010 to 2015.

That is why NewsMatch is also creating new on-ramps for local and national foundations around the country to easily support and strengthen nonprofit journalism. NewsMatch has been designed as an open and trusted place for funders who want to invest in local news and investigative reporting and learn more about effectively supporting journalism. In 2018, NewsMatch continued to drive new philanthropic dollars to participating newsrooms:

  • The national matching fund grew to $3.7 million, an increase of 116 percent. Seven funders contributed to the national fund.
  • Regional and issue-focused funders offered partner matches for cohorts of newsrooms (for examples, newsrooms reporting on sciences and health, investigative newsrooms in the South, Colorado news outlets, etc.). Four funders set up these targeted matches alongside the main fund.
  • Participating newsrooms independently leveraged their participation in NewsMatch to secure more than $675,000 in additional, direct matches for their year-end campaigns. (This was down a bit from 2017.)
line

The campaign helps funders make the most out of their dollars by matching them with individual donations and supporting long-term capacity building in newsrooms. That capacity building work is starting to pay off. In a year when nonprofits overall only saw 1.5 percent year-over-year growth in individual donations, the average NewsMatch participant raised 11 percent more during the campaign in 2018 vs 2017. Small and medium newsrooms saw the biggest growth in year-end support, with 30+ percent increases in individual donors, donations, and dollars raised during NewsMatch. While the dollars raised during NewsMatch 2018 are notable, the real success is how the program is building long-term capacity for newsrooms to build meaningful connections with communities as readers and donors.

Growing the Campaign in 2019

Part fundraising program, part capacity building effort, and part public awareness campaign, NewsMatch achieves a complex set of goals while making it as easy as possible for anyone — individual donor, newsroom, funder — to participate. The Nieman Journalism Lab’s Christine Schmidt described how these elements come together, writing: “The campaign caught the budding nonprofit news sector at a critical stage in its growth and is giving it a jetstream by helping coach newsrooms, funders, and individual donors into seeding its future.”

NewsMatch participants at work: Hechinger Report, Texas Tribune, ProPublica, High Country News
NewsMatch participants at work: Hechinger Report, Texas Tribune, ProPublica, High Country News

NewsMatch was founded in 2016 by the John S. And James L. Knight Foundation and each year the number of NewsMatch participants has grown. That growth puts pressure on the national matching fund and we are currently seeking new and additional partners to support NewsMatch for 2019 and 2020. Support for NewsMatch 2018 was provided by the Colorado Media Project, Democracy Fund, Ethics and Excellence in Journalism Foundation, Facebook Journalism Project, John D. and Catherine T. MacArthur Foundation, Knight Foundation, Jonathan Logan Family Foundation, Present Progressive Fund at Schwab Charitable, Rita Allen Foundation, and Wyncote Foundation in partnership with The Miami Foundation, Institute for Nonprofit News and News Revenue Hub.

If we can together raise $5 million dollars for the national fund we can turn it into more than $10 million for local and investigative journalism this year. (If you are interested in exploring how to get involved in NewsMatch, or to set up a partner fund for a region or issue you care about, email Josh Stearns, jstearns@democracyfund.org.)

Based on what we learned from the 2018 campaign we are going to be making the materials and training more customized to serve the growing list of newsrooms who are at very different stages of growth and development. The NewsMatch team will also be working to better support organizations serving underrepresented communities and led by people of color. We recognize that it is critical for NewsMatch to do more to engage, listen, and serve these newsrooms, especially in light of longstanding inequities in how philanthropy has funded these organizations and communities. Finally, we will explore collaborations with others across the media landscape, beyond just nonprofit news, that can help drive more attention to the crisis in local news and the profound need to support it right now.

NewsMatch 2019 will kick off in November of 2019, but there is a lot of work to do before then. Find out more at NewsMatch.org and follow the campaign on Twitter and Facebook.

 

Announcing the Legal Clinic Fund: Strengthening Legal Support for Local News

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May 9, 2019

Most of the coverage of struggles in local news has focused on their revenue and changing business model. However, along with those issues, local newsrooms are facing new legal threats and challenges, just at the moment when they have fewer resources to fight First Amendment battles.

Today, we are announcing a new fund designed to support legal clinics at universities around the country that focus on strengthening and defending the first amendment, media access, and transparency. These clinics combine the skills of talented law students with legal scholars and practicing lawyers to take on legal challenges both local and national. Their university affiliations mean that they are geographically diverse, with the potential to cover areas that are comparatively isolated, while educating and uplifting the next generation of first amendment and transparency lawyers.

Democracy Fund has partnered with the Klarman Family Foundation and the Heising-Simons Foundation to launch the Legal Clinics Fund at the Miami Foundation and applications open today. The fund is looking for proposals from clinics that would benefit from increased capacity and infrastructure support, are pursuing a collaborative project, or are seeking to experiment with their model.

Applications are due June 7, 2019. Click here for more information and to apply.

There is a unique opportunity right now to invest in strengthening these legal clinics and building the networks between them in ways that buttress their ability to be a strong force for First Amendment litigation and a critical legal resource for journalists. We believe the fund can help achieve that goal, and we are committed to providing multi-year funding to grantees so that they have time to iterate, grow, and expand their impact, and so that the fund has the ability to engage in a robust evaluation and learning practice.

The needs of a free press are rapidly changing as the challenges facing it have grown and become more aggressive. We’ve written about the need for a modern conception of press freedom, and the role we believe we have to play in helping to meet the needs of the field. We believe that legal clinics can provide a new backbone for legal support around the country and are excited to expand their capacity to fight First Amendment battles on all our behalf.

Blog

Invest in Listening Infrastructure

Sabrina Hersi Issa
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April 24, 2019

“Diversity is essential to the success of the news industry, and journalists must include diverse voices in their coverage in order to reach a broader audience. We have stories to tell, but many in our audience have stopped listening because they can tell that we’re not talking about them.”
— Gwen Ifill

As part of research conducted for the Engaged Journalism Lab exploring how philanthropy can support diverse, inclusive newsrooms, I visited local newsrooms, interviewed experts, technical practitioners and community groups, sat with journalists and listened.

Many opportunities for philanthropy to fund stronger, more resilient and diverse journalism ecosystems involves backtracking and investing in critical infrastructure to support those ecosystems and to formalize heretofore informal mechanisms that serve diverse audiences and communities. To date, this project has unpacked opportunities for media funders to support data infrastructure, adaptive leaders, reimagined newsroom spaces and how national issues are reported in local community narratives.

As Ifill’s quote explains and significant data pointing to the consistent struggle to develop and grow audience share in local communities where populations are steadily increasing, it can be argued that diverse audiences have “stopped listening” to mainstream news. But that does not mean diverse communities have stopped communicating messages, stories and narratives that deserve attention. For many communities that public square now lives online.

There is safety in small numbers and low levels of trust in technology platforms mean many meaningful conversations are unfolding in silo’ed corners of the Internet. It is up to journalists to meet diverse communities where they are and to invest in engagement not as a means for audience growth, but as mechanisms for listening to the voices gathered there and producing quality journalism that serves the public.

For the purposes of this research, listening infrastructure is defined as a collection of explicit processes, systems and tools intended to support a journalist’s capacity to monitor meaningful public conversations in online communities in order to increase human dimensions and depth in reporting.

The intention is essentially the definition and can be reverse-engineered through three questions:

1. How do journalists find meaningful conversations in online communities beyond their own?

2. How do journalists show up/conduct themselves in online communities beyond their own?

3. What do journalists use to continuously listen and learn from online communities beyond their own?

For local newsrooms the mechanisms to pay for resources that can systemize, improve and boost journalists ability to pay attention are cost-intensive, both in staff time and budget resources. The listening infrastructure that does exist is far from structured, effective or formalized and essentially boils down to social media monitoring subscriptions. As a result, individual reporters have their own individual systems and their own methods for discerning what gets their limited time, attention and energy. Often this boils down to attention being determined by push notifications, Nuzzel and curated Tweetdeck columns. In my research, I occasionally came across groups of journalists who covered similar beats, such as gun violence, and shared pooled resources as a means to both boost one another’s listening infrastructure and better cover a wide, disparate community with increasingly growing online community silos.

This is a challenge that exists in industry spaces beyond newsrooms. A substantial part of this research has involved scanning similar fields and communities also undergoing deep transitions and shifts to surface what lessons, patterns and practices in those spaces can be applied in the newsroom context. In the social change movement space, there is also a critical listening infrastructure gap. Social change movement organizations also tend to serve communities that largely exist online and struggle with continual misalignment between which communities they exist to serve and which communities their campaigns ultimately pay attention to.

In the ocean conservation space, those silos are even more prevalent and with extreme scarcity in funding, the barriers for collaboration among competitive organizations are even higher. In 2011 Rachel Weidinger founded Upwell, an effort to build a backbone for listening and measurement for the ocean conservation space that had previously not existed. The intention was to build listening infrastructure to be shared across organizations in order to better inform online campaigns, information sharing and collaborative community building. Upwell billed itself as the ‘PR agency for the ocean’ and broke ground developing innovative big listening practice: sifting through high volumes of news and online conversations for movements and pairing that big data with analysis and distributed network building.

Image of Upwell's map of online conversations about the ocean.
Image via Upwell.us

What was the outcome for all these buzzwords?

Conversation metrics rather than individual campaign level metrics. In a newsroom context, the outcome of an infrastructure like Upwell would look similar to this MIT Media Lab report analyzing the collective impact in online conversation and attention resulting from press coverage of stories like the shooting death of Trayvon Martin every single week. It also allowed for amplification and networking building on top of the analysis of online conversational metrics.

The existence of Upwell allowed online engagement within the ocean conservation space to shift from a micro to a macro level and for campaigners to strategically and authentically participate in online conversations already in progress. It created, through a set of tools and processes, capacity for paying attention at scale that was not previously possible.

In an interview with me for this research Weidinger, now a Future for Good Fellow at the Institute for the Future, explained Upwell’s approach that was grounded in both offline community engagement (meeting the ocean conservation digital managers where they are) and online community management (sourcing rich conversation metrics in unlikely places through listening to social conversations about the ocean).

Photograph of Rachel Weidinger. To learn more about her work go to www.rachelweidinger.com/about
Image of Rachel Weidinger – https://www.rachelweidinger.com/about

Collectively the practices that powered Upwell was in service to answering the question:

Can we use the momentum of focused attention to raise an issue above the noise?

Creating a Values-Based Listening Infrastructure

“I think because whatever story we’re telling about an issue, if that’s voting rates or ocean acidification, it has a lot of facets. It has a lot of variability across communities. It has usually narrative about issues and are very deeply tied into cultural perspectives. So you will see different cultural perspectives reflecting different understandings of social ramifications of what impacts them in their community.”

There is a critical role for media funders to use their position as a collaborative convener to leverage insights pulled from big listening practices and support collectives of newsrooms or groups of journalists in building listening infrastructure aligned with the intention to support shared resource collaboration across newsrooms covering serve diverse communities.

“It is possible to have very targeted niche conversation, but because it’s a very laborious research method and because they’re going to turn up so much value in that research method, you might as well have a bigger lens. So, I think coalitions of collaboratives that will get an issue for multiple perspectives are able to take full advantage of what comes out of it. I think working with funders before because they can take the confirmation, learn from it, change their funding pattern potentially, and offer share that with their grantee networks and the larger networks they’re a part of. That’s when I think this information is valuable. You can create a weather report and you can have a weather report for an entire country and keep it to yourself if you want to. But that feels like a spectacularly inefficient approach to me because if there are really high value assets and if you’re only using it to reshape your own incoming patterns, you’re not getting anywhere near the value you could get out of that investment.”

Weidinger explained the three building blocks to Upwell’s listening infrastructure:

1. The System, monitoring and analyzing online conversations

“Designing a system that supported the ability to pay attention to the large conversation in a deeper way more than anyone else working in the field. That depended on building trust over time, following conversations, trending keywords and Radian6 type of practices that we developed for understanding the conversation at a large scale over time and being able to look at the historic conversation and also people within over time.”

2. The Network/Community Management, leading data-driven attention campaigns

“For big listening to go deep, you have to build the network for the very beginning. It involved face-to-face meetings with influencers and leaders and senior management and all of the big blue and green organizations with scientists and government officials. We are only able to do that because Upwell was initially fiscally sponsored under the umbrella of Ocean Conservancy before spinning out independently which is one of the two large ocean conservation and organization that at that time was 40 years old and had a great reputation with lots of people so we were able to leverage their network in addition to building a network on our own.”

3. The Tide Report newsletter, sharing knowledge with the sector

“Our goal with the newsletter was to recount. We wanted to have the hottest ocean news of the day so that if nothing else it could standalone with a — ‘This is your professional news roundup for today’ utility. This gave us the eyeopener that we wanted and it made it easier to get people on our list and it meant that people would trust their colleagues and their peers, other organizations and conversations we were amplifying.”

The second piece of the newsletter was to get as close to one click sharing as possible. This probably feels like less revolutionary today, but it felt like a crazy project that we started doing in 2012… because people are super busy and we knew that most of the network of influencers and social media managers we were working with were going to give that email, if we were lucky, 30 seconds. If they saw something cool that they think would benefit their personal brand or their organization’s brand, that felt like were vital and important to them then they are going to share it. All of this was in service to building trust by regularly illustrating our commitment to listening back to our community.”

After Upwell: Open Sourcing Infrastructure

The tools and systems Upwell used is commonplace in digital newsrooms but formalizing the infrastructure: the intentionality, values-based metrics and sharing methodologies has led to Upwell continuing to deliver value long after it has shuttered. Ultimately the lesson in Upwell is a lesson in impermanence, that while we design for the long game, things that go up must come down and yet there is still immense knowledge to be gained in studying the heart that went into the scaffolding.

Sabrina Hersi Issa is an award-winning human rights technologist and leads global research and analysis for philanthropy. She organizes Rights x Tech, a gathering for technologists and activists and runs Survivor Fund, a political fund dedicated to supporting the rights of survivors of sexual violence.

As We Wait for Attorney General Barr to Release the Mueller Report, What Foundations Should Do

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April 12, 2019

Attorney General William Barr’s summary of the Mueller report — and anticipation for the report itself — have captivated the interest of the American people and a divided Congress, with jubilation from the president’s supporters and disappointment from his critics.

But the success of the special counsel’s investigation should not be measured by those whose political interests are best served. Rather, its completion should go down in history as a victory for the rule of law — that is, as long as the full report and supporting documents are released to the public.

Congress and the American people must have the opportunity to understand the truth of what happened to be in a better position both to protect future elections and to restore faith in our democratic norms.

Foundations are in a unique position to pave the way forward by investing in causes that further both of these goals.

Integrity of the Ballot Box

There are two core priorities philanthropy can support to protect the tenets of our democracy.

First, we must protect the integrity of our elections. The health of our democracy requires public trust in our electoral systems. The Mueller investigation — both through its current indictments and what will presumably be laid out in the report — should help us get to the bottom of how a foreign power interfered with the 2016 election.

Thanks to the investigators’ efforts, we will have the product of more than 2,800 subpoenas, nearly 500 search warrants, more than 230 orders for communication records, 13 requests of foreign governments, and approximately 500 interviews with witnesses to learn from.

The American public must demand to see the report so we can identify opportunities to bolster our election system. This would allow foundations to invest in work that promotes election modernization, development of data-driven policies, and advancements in new technologies that help reduce barriers to voting. In addition, we need to work with nonprofits seeking to strategically provide secretaries of state and local election boards with the resources to maintain the system’s integrity. Without the partisan distraction of alleged collusion, leaders from both parties can get serious about protecting our democracy from manipulation.

An Independent Justice System

Second, we must protect the rule of law and the independence of our justice system. It is easy to forget that months ago, it was unclear whether the special counsel would be allowed to complete his investigation. We should all be grateful for efforts made over the past two years to protect the independence of the investigation, despite unrelenting pressure from the president and his allies.

Once the report is provided to Congress, it will have its own constitutional responsibility to exercise oversight, thoroughly investigate the underlying evidence, and consider appropriate policies for the future. The attorney general’s conclusion that there is insufficient evidence to establish that the president committed a crime by obstructing justice is not the end of the matter. Only by digging into the facts can the public be sure justice has been served.

New York State’s Inquiry

Foundation leaders also must defend continuing investigations by prosecutors in the Southern District of New York and elsewhere to ensure they are able to complete their work without interference. These investigations, equally representative of the rule of law at work, are looking into deeply important questions related to the integrity of our government — including potential conflicts of interest. They must be allowed to continue unimpeded.

For philanthropy, investing in nonprofit work that protects this oversight is a crucial way to protect our democracy. Remember that Robert Mueller’s 22-month investigation convicted five associates of the president’s and indicted 34 people on nearly 200 criminal charges. The special counsel’s job was not to attack or convict Donald Trump. It was to uncover the truth and ensure justice is done. The special counsel has been able to complete his investigation, and by working together to support and galvanize programs and organizations that uphold our constitutional norms, we can still achieve our goal of a strengthened, vibrant democracy.

 

Democracy Fund
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